Work

Selected engagements, most recent first.

2025 — Now
DayZero

A service design discovery accelerator. Currently in development.

Independent
2023 — 2025
Baylor Scott & White Health

Two years embedded across specialty care, patient journeys, and platform. Three chapters.

BSWH
2022 — 2023
Mapping a Billion Dollar Machine

Service design for multifamily property operations; redefining the onsite leasing experience.

RealPage
2021 — 2022
Online Car Buying

End-to-end research and service blueprint for a digital-first automotive retailer.

Capital One
Pre-2021
Earlier work

Educational game design, museum installations, and early product UX.

Various