Work

DayZero

A service design discovery accelerator. Currently in development.

Baylor Scott & White Health

Two years embedded across specialty care, patient journeys, and platform. Three chapters.

Mapping a Billion Dollar Machine

Service design for multifamily property operations; redefining the onsite leasing experience.

Online Car Buying

End-to-end research and service blueprint for a digital-first automotive retailer.

Earlier work

Educational game design, museum installations, and early product UX.