A thesis

Designers are the most powerful people in an AI-enabled future.

Our advantage is asking the right questions, holding the line between business reality and human need, and knowing what's negotiable.

I'm Leighton. I'm defining what that looks like in practice.

Index
01 Currently DayZero, a service design discovery accelerator.
02 Recent work Two years inside one of the largest healthcare systems in the country.
03 Writing & talks A 2024 SDN talk on AI-powered service design.
04 About Background, contact, and a little about me.